Consumers and the Law
The importance of consumers in the provision of security services is recognised by the PSA. This is highlighted in our mission statement:
To regulate the activities of those involved in the private security industry to ensure that the interests of consumers are fully protected through the establishment, promotion, monitoring and enforcement of appropriate standards.
In applying standards to the regulation of the security industry, the PSA aims to ensure that consumer interests are at the forefront of service provision.
These interests are in addition to any safeguards provided under consumer rights legislation. Further information on consumer rights is available from the website of the National Consumer Agency, www.consumerhelp.ie.